There is a shipping flat rate of $24.99 per shade sail for orders within the US. 

• International shipping costs are based on order weight. contact us for details.
• Items will be shipped within 2-3 week's from the day they are ordered.
• Most of the times orders are shipped via FedEx Ground, we also ship via USPS and UPS depending on the order.
• If you have a special shipping request ontact us for shipping terms.
• All packages are sent with tracking and/or delivery confirmation.

 Please contact us before returning anything. 

• Contact TensoShade returns/exchange department by emailing us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it to obtain your return/exchange order number (REON). We will respond back to you within 24 to 48 hours of your request with your REON ID, and the shipping address to where you will return your item.
• After you receive a (REON) and the return destination address please sends the item(s) via any traceable carrier such as FedEx or UPS. The carrier will assign anything shipped via LTL (less than truckload) a tracking number as well. Shipments made via US Post Office must request additional service that includes a tracking number. All tracking number(s) must be sent to our return/exchange department at This e-mail address is being protected from spambots. You need JavaScript enabled to view it .
• Damaged and/or defective shade sails and hardware will be replaced free of charge upon return.
• TensoShade will not refund, or change any items after 21 days of purchase.
• Returned opened boxes will be inspected. If returned complete and the product is in mint condition, the buyer will be credited for the cost of the item less a 15% restocking fee.
• If for some reason you are not satisfied with your purchase(s) from TensoShade and want to return it. You can do so less a 25% restocking fee.
• If for some reason you are not satisfied with your purchase(s) from TensoShade, and want to exchange it you can do so less a 15%/ restocking fee.
• Returned or exchanged items must be sent back shipping pre paid and in original condition, Please package all items in original packaging with instructions, warranty info, etc.
• Any purchases returned under the above mentioned guidelines will be eligible for refund or exchange.
• No refunds will be issued for items returned that are dirty or have evidence of use.
• It takes approximately 21 business days for us to process your return.

Once we have notice that the item(s) are received and accepted by the manufacturer we will update you via email with details as to how you want funds back (via paypal, check, etc). Wire transfers can be made less $20 wire transfer back fee.