TensoShade Warranty

We want all our customers to be satisfied and enjoy their shade experience for many years. Even though, much care is taken into the manufacture of our products, it is still possible that a problem may arise in the future. If a shade sail becomes unsown or color drastically fades you can send it to our repair center and we will fix it according to our warranty terms.

Whether you purchase a DIY Kit, Custom-Made Shade Sail, Shade Structure or any TensoShade generic product we may develop, rest assure knowing that your purchase is covered by a manufacturers backed warranty. All of our products are made with quality materials and crafted by skilled workers.

As a customer, you can be confident that your TensoShade product will last for many years to come. Should a problem arise caused by faulty workmanship, we will fix it according to our warranty's standard terms and conditions. We will either repair or replace your product (depending upon problem severity) and restore it back to its original condition.

Our commitment to customer satisfaction goes far beyond the initial purchase. We want our customers to enjoy our products.

Shade Sails

Warranty covers our products on a pro rata basis for a total period of ten years against failure due to ultraviolet deterioration, rot, mildew, fading of the shade cloth, and/or faulty workmanship.

Rips and tears caused by other than faulty workmanship are not covered. Furthermore, shade cloth is not warranted against contact with chemicals or caustic materials. In addition, we will not warranty the product if it is used for any other purpose than what it was intended for.

Product must be installed according to manufacturer's instructions and warranty questionnaire complete. Any deviance from such instructions will null and void the warranty.

Warranty coverage is not applied to sails which have been destroyed by natural disasters such as hurricanes, tornadoes, etc.* and customer is responsible for the removal and re-installation of the shade sail(s).

Shipping costs to and from the repair center are also customer responsibility. Lastly, TensoShade will not be responsible for damage(s) caused by our shade sails either directly or indirectly to any other personal property on the owner's premises.

Shade Structures**

Warranty covers our structural steel products on a pro-rata basis for a total period of ten years against failure caused by corrosion or faulty workmanship. TensoShade, LLC. also provides a one year warranty on powder coating against surface rust, chips, etc. In addition the structural frame is guaranteed not to fail due to corrosion or rust of the frame for 5 years*.

The same warranty which applies to our shade sails also applies to the shade top(s) which are provided with your shade structure.

*Should winds exceed 80 miles per hour shade sails must be removed. Such circumstances would be apparent in natural disasters like hurricanes, tornadoes, etc. We will not warranty shade tops or shade sails that have been destroyed due to such occurrences. The customer is responsible for the removal and re-installation of the top(s).

Shipping costs to and from the repair center is also the responsibility of the customer.

All paraflex umbrellas comes with a 24 month limited warranty on the frame and a 36 month limited warranty on the canopy. Texsilk Olefin fabric warranty for 12-months and Sunbrella fabric warranty 36-month.
Paraflex warranty does not cover anydamages caused by faulty installation, winds or product misuse. Please read all the instructions included carefully and prior to installing and operating your Paraflex umbrella. Paraflex umbrellas are not rated for heavy wind loads and should only be used in light to moderate wind conditions. Lower the canopy and retracted during windy conditions.

Please visit www.shadescapesusa.com for full warranty details.

SeaShell Awnings USA Inc. warrants they are free from defects of workmanship and/or material for a period of time from the date of purchase as noted hereafter: SeaShell Awning System components - 5 years. Sail Material 5 years as outlined in Warranty. SeaShell Awning System components consist of Frame, articulated spine assembly, ropes, cords and attachment devices. Should any products be determined by SeaShell Awnings USA to be defective, at the option of SeaShell Awnings USA, such products shall be replaced or repaired and returned to Buyer free from defect. Buyers should report to their SeaShell Awning distributor within (30) days of fault.

Please visit www.seashellawningsusa.com for full warranty details.

TUUCI constructs all of its shade structures with the finest marine-grade materials available, and we stress test all of our products in extreme weather to ensure durability. In addition, TUUCI personnel carefully follow specific quality control procedures and inspect each product to ensure freedom from manufacturing defects. Our goal is that each of our products will exceed your expectations and provide years of worry-free service.

Please visit www.tuuci.com/warranty for full warranty details.